Ckbd terms of service Bangladesh

These ckbd terms of service Bangladesh explain the legally binding rules that apply when you access or use our website, mobile experience, and betting and online casino services. By using the platform, you agree to follow these rules on eligibility, account security, KYC, deposit terms, withdrawal processing, bonus terms, and responsible gambling safeguards. If you do not agree, you must stop using the service and contact us for help. For related information, you can also review Privacy Policy and reach our team via Contact for clarifications before you play.

1. Acceptance of Terms

By accessing, browsing, registering, depositing, placing bets, or using any features through our site, app, or related services, you confirm that you have read and accepted these Terms as a legal agreement between you and ckbd. We may update, amend, or replace these Terms at any time to reflect operational, security, or compliance needs, and the updated version becomes effective when posted on our platform. Your continued use after changes are posted constitutes your acceptance of the revised Terms, so you should check them regularly and stop using the service if you disagree.

2. Eligibility Requirements

You may only use our services if you meet all eligibility conditions. You must be at least 18 years old, and underage gambling is strictly prohibited; we may request proof of age and identity at any time. Our services are intended for users located in Bangladesh, and you are responsible for ensuring your use complies with applicable local laws and regulations. You must have full legal capacity to enter into this agreement, and you must not create or use an account during any active self-exclusion or cool-off period applied to you.

3. Account Registration and Security

To register, you must provide accurate and complete information, including your real name, date of birth, and a valid mobile number linked to your bKash or Nagad account where applicable. You may hold only one account per person, household, IP, and device environment; multi-accounting is prohibited and may result in closure of all related accounts and forfeiture of balances and bonuses. You are solely responsible for keeping your login credentials, phone access, password, and any PIN confidential, and you accept responsibility for all activity and transactions performed under your account.

3.1 KYC Verification Obligations

We apply KYC checks to protect player safety, prevent fraud, and meet AML expectations. You agree to provide, upon request, a government-issued photo ID such as a National ID card or passport, and additional documents such as proof of address and proof of ownership of your payment method. We may also request a selfie or liveness verification to confirm identity. You authorize us to verify the information you provide using reasonable methods. If you fail, refuse, or delay KYC requests, we may restrict deposits, gameplay, bonuses, and withdrawals until verification is completed.

4. Deposits and Withdrawals

All deposits and withdrawals are processed in BDT (৳) or, where supported, in a USDT equivalent, and you must use payment methods that you own and control. You agree that we may apply security checks and request KYC before processing withdrawals, especially where risk indicators are present. We do not accept third-party deposits or withdrawals, and we may reject or reverse transactions that appear inconsistent with account ownership, responsible gambling safeguards, or AML controls. You are responsible for ensuring your payment details are correct, as failed transfers due to incorrect details may cause delays.

4.1 Supported Payment Methods

We support common Bangladesh payment rails to make deposits and withdrawals practical for local users. Available methods include bKash (typically instant), Nagad (typically instant), Rocket mobile banking, and USDT/Tether via supported blockchain networks. Availability can vary by operational and security conditions, and we may temporarily pause a method for maintenance, risk management, or provider issues. Where possible, withdrawals are sent using the same method used for deposit to reduce fraud risk and to align with internal controls and payment provider requirements.

4.2 Deposit Terms

The minimum deposit is ৳100 or a USDT equivalent where applicable. Deposits are typically credited instantly, but delays can occur due to payment provider processing, network congestion, incorrect reference information, or compliance checks. We do not charge deposit fees; however, your payment provider or wallet may apply its own charges, and you are responsible for those costs. Deposits must originate from an account or wallet in your own name or under your sole control, and we may request proof of ownership if needed to confirm compliance with our security and AML procedures.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes, though timing can vary due to KYC status, payment method, internal risk checks, and provider processing. We may require that withdrawals use the same payment method as your deposit where possible, and we may request additional documents before releasing funds. We reserve the right to delay, refuse, or cancel a withdrawal request that appears suspicious, linked to prohibited activity, or inconsistent with account ownership. Minimum and maximum withdrawal limits may apply and can be adjusted for security or operational reasons.

5. Bonuses and Promotions Rules

All bonuses, free credits, and promotional offers are optional and governed by specific bonus terms shown at the time of the offer, in addition to these Terms. Wagering requirements must be completed before bonus-related funds, and any winnings derived from them, become eligible for withdrawal, and the applicable multiplier may differ by promotion (for example 10x, 20x, or 30x). Bonuses may have time limits, and unused bonus funds may expire and be forfeited after the stated deadline. Only one bonus is allowed per person, household, IP, or device environment.

Not all games contribute equally toward wagering requirements, and some games or bet types may be excluded entirely; you must review the promotion-specific rules before participating. We may apply a maximum bet limit while a bonus is active, and bets exceeding that limit can result in bonus cancellation or adjustment of winnings. We monitor for abuse patterns such as hedging, coordinated play, or other bonus exploitation strategies, and we may void bonuses, remove related winnings, and close accounts where we reasonably determine abuse has occurred. We may modify or cancel promotions at any time.

6. Responsible Gambling Controls

Gambling should be treated as entertainment, not as a way to earn income, and you accept that losses are a normal part of betting and casino play. We provide tools and support to help you stay in control, including the ability to request deposit limits on a daily, weekly, or monthly basis through our support channels. You can also request self-exclusion through Telegram support for temporary or permanent periods, and we offer cool-off options of 24 hours, 7 days, or 30 days. We encourage reality checks and recommend parental control software to help protect minors.

7. Prohibited Activities and Enforcement

You must not use our services for any unlawful, abusive, or manipulative purpose. Prohibited conduct includes fraud, identity theft, chargebacks, misrepresentation, multi-accounting, collusion, money laundering, and any attempt to manipulate game outcomes or betting markets. You must not use bots, scripts, automated tools, or any software intended to gain an unfair advantage, and you must not exploit technical errors, bugs, or latency. Unauthorized access to other accounts or our systems, as well as abusive behavior toward staff or other users, is strictly prohibited.

If we reasonably suspect a violation, we may immediately suspend or terminate your access, void bonuses, withhold or confiscate balances linked to prohibited activity, and restrict withdrawals pending investigation. Where required or appropriate, we may report suspicious activity to relevant authorities and cooperate with lawful requests. Our decision-making may rely on account data, device and network indicators, transaction patterns, and gameplay behavior. You agree to provide requested information promptly to resolve compliance reviews, and you acknowledge that failure to cooperate may result in permanent account restrictions.

8. Intellectual Property Rights

All website and app content, including text, graphics, logos, software, interfaces, and related materials, are owned by us or licensed to us and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful personal entertainment only. You must not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any part of the platform without our prior written consent. Third-party game and content providers retain ownership of their respective intellectual property rights.

9. Limitation of Liability

Our services are provided on an as is and as available basis, and we do not guarantee uninterrupted access, error-free operation, or that the platform will be free of delays, outages, or technical faults. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity. You accept full responsibility for your gambling decisions and any resulting losses. Our aggregate liability is capped at the total amount you deposited in the prior 90 days.

10. Suspension and Termination

You may request account closure by contacting support, and any remaining balance may be withdrawn subject to completion of required KYC and security checks. We may suspend or terminate your account if you breach these Terms, fail KYC verification, engage in prohibited activity, attempt to bypass controls, or where operational, security, or compliance requirements require action. We may also close accounts that remain inactive for 12 months or more, and we may apply additional verification before releasing any remaining funds. Termination may include bonus cancellation and reversal of related benefits.

11. Governing Law and Disputes

Any complaint should first be raised with our support team so we can attempt informal resolution based on account records and transaction logs. If we cannot resolve a dispute informally, you agree to attempt mediation before proceeding further. If mediation does not resolve the matter, you agree that disputes will be finally settled by binding arbitration conducted in English, on an individual basis only, and not as a class, collective, or representative action. You agree that you will not combine claims with other users, and you waive any right to class proceedings where permitted.

12. Changes to These Terms

We may update these Terms at any time, and changes take effect immediately upon posting on the platform. Where we consider a change material, we may provide notice through the website, within your account area, or via email where available, but you remain responsible for reviewing the latest version before continued use. If you do not agree to an updated version, you must stop using our services and request account closure. Continued access, deposits, bets, or withdrawals after posting of changes constitutes acceptance of the revised Terms.

13. Contact and Support

We provide support assistance for account access, payments, KYC, responsible gambling requests, and dispute questions. Our team aims to respond within 24 hours, and support is available 24/7 in Bengali and English through our official channels. For the fastest handling, contact us with your registered phone number and include relevant transaction references, screenshots, and dates where applicable. You can reach the team through Contact, and you can also review our privacy practices in Privacy Policy if your question relates to personal data handling.